Mindscape Privacy Policy

Effective Date: 18/09/2024

Mindscape is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to ensure your data remains protected.

1. Information We Collect

We collect certain personal data to provide personalised mental health support through our app. The types of information we collect include:

• Personal Information: Name, email address, and other contact details you provide during registration.
• Usage Data: Information on how you use our app, such as your interactions with features like Ava and the content you access.
• Device Information: Technical data such as your device type, IP address, and operating system, which helps us optimise your app experience.

2. How We Use Your Information

We use the data we collect for the following purposes:

• To personalise your experience and offer tailored mental health support through features like Ava.
• To improve the functionality of our app and introduce new features.
• To monitor and analyse app usage to improve user experience.
• To respond to user inquiries or provide customer support.
• To send you relevant updates about the app, if you’ve opted into receiving communications.

3. Data Security

We take your privacy seriously and employ various security measures to protect your data:

• Encryption: All personal data, including mental health-related information, is fully encrypted in transit and at rest to ensure it remains secure.
• Access Control: We limit access to your data to authorised personnel, ensuring it’s handled securely.
• Regular Security Audits: We conduct frequent audits and vulnerability checks to ensure our security practices are relevant.

4. Sharing Your Information

Mindscape does not sell, rent, or trade your personal information. We may share your data in the following situations:

• Service Providers: We may engage trusted third-party service providers to perform functions such as hosting or customer support, but they are contractually bound to handle your data securely and confidentially.
• Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as court orders or government investigations.

5. Your Data Rights

You have control over your data and can exercise the following rights:

• Access and Correction: You can request access to your data or ask us to correct any inaccuracies.
• Data Deletion: You can request that we delete your data at any time by contacting us through the app or emailing [email protected]
• Opting Out: You can opt out of non-essential communications by updating your preferences within the app.\

6. Third-Party Links

Our app may contain links to third-party websites or services not governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party services before providing your data.

7. Children’s Privacy

Mindscape is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children; if we learn that we have inadvertently done so, we will immediately delete that information.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app, and where required by law, we will notify you via email. Your continued use of Mindscape following any updates constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, don't hesitate to get in touch with us at:

Email: [email protected]